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5 Things to Look for When Hiring a Commercial Cleaning Service
It doesn’t matter what kind of company you are – hiring the right commercial cleaning service is paramount for your business’ success. Nobody wants to do business with someone who can’t maintain their facilities, and depending on the nature of your business, the state of your office is a direct reflection of your company. That’s why whom you pay to clean your buildings is one of the most important decisions any business owner or human resources department can make.
Whether this is your first time into looking for a cleaning company or your tenth, there are five essential questions you need to ask each prospective candidate if you want to find the best fit for your company. They are:
“How many years experience does your company have?” We all love the underdog and want to see the little guy succeed, but when it comes to your business, you need a company with years and years (preferably, decades and decades) of experience. They may be a little more pricey, but you’ll learn pretty quickly why they’re worth it. Mistakes that the new guys are still stumbling through haven’t been an issue for the bigger, older guys in forever. Techniques perfected by the older companies, molded by wisdom and elevated by experience, elude the new guys who are still struggling to master the basics of their craft. Again, their work may be cheaper, but that’s because it’s of far less quality.
“What companies, similar to mine, do you service?” The total number of years the prospective cleaning company has been around is important, but perhaps even more important is how many of those years were spent cleaning companies like yours. If you’re a food processing plant and the company you’re looking to hire has only ever worked in department stores, they’re probably not a good fit for you. Each industry is vastly different in its janitorial needs, so find one that understands exactly what you need. It will save you lots of headaches, time and money, guaranteed.
Also, be sure to check references! Your contractors existing clients should have good things to say about them. Make sure to ask for references of a similar size and scope to your facility.
Does your company have a plan to manage turnover and employee absences? It is important that your janitorial contractor is able to provide consistent service. You should not be able to tell the difference between a night that the regular cleaner is onsite and when they are gone. Whether they are sick, on vacation, or quit their job, your service should no suffer. Larger contractors have sufficient resources to ensure that this happens. Here are a few questions to ask that may help to ensure that your service is consistent, not dependent on one person:
1) Does the contractor have a work plan that is easy to follow? Are nightly/weekly responsibilities clearly communicated within the plan?
2) Does the contractor cross-train their employees? How many cleaners will be available as a backup if something goes wrong?
3) Does the contractor check backgrounds for new employees?
“What sort of quality control does your company offer?” Like with any respectable product or service, there needs to be a certain process and standard for quality assurance. Look for companies that do frequent, routine janitorial inspections, not just with the managers, but by their executives as well. If a company is willing to send their top brass to make sure your company is satisfied, then that’s a company worth your time and trust.
What other services/features does your company provide?” Great companies are ones that specialize in one trade and have mastered that craft to the point of perfection. The best companies have done that, and then some. If it comes down to having to decide between two great janitorial companies who are similar in almost every way, ask yourself, Which one can do more? If both are excellent at cleaning, but one can also offer, say, commercial painting or parking lot line striping, why wouldn’t you go with the company that can fulfill some of your other needs, too? You may not need those services today, but it will make things less stressful in the future when you do. Is your cleaning company investing in the future? What new innovations is your contractor using to ensure that your service not only remains consistent but also continues to improve? Make sure your cleaning company is not 10 years behind, but looking forward to the future and using all the technology available to them.
If you’re located on the Jersey Shore or the surrounding area and are looking for a great commercial cleaning company, consider Expert office cleaners. For decades, EOC has provided West Michigan business of all types and sizes with high-quality janitorial services. With the state’s best workers and highest standards for quality and cleanliness, EOC can fulfill all of your custodial needs. Their staff of over 50 cleans over 20 thousand square-feet each night, and they’d love to add your facilities to that figure.
To see why Expert Office Cleaners is the best fit for your company, call 609-389-9399 or visit www.expertofficecleaners.com[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
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